- I will maintain your confidentiality, and protect your identity at all times.
- If I have concerned about your welfare or safety, I will always discuss these with you and agree a plan of action to help resolve the issue.
- If I feel there is a medical emergency, I will contact the appropriate services for help or your GP.
- We will agree on the services you require and set these out in an agreement at the start of our visits, which we will both sign and have a copy of.
- The agreement can be terminated by giving 2 weeks’ advanced notice (unless in an emergency when this is not possible).
- I request that payment is made at the end of each visit by cash or cheque. A bank transfer is another option available by prior arrangement.
- The hourly rate is subject to an annual review from the agreement start date.
- In the event of extreme weather conditions, I may need to rearrange a visit, but I will inform you at the earliest opportunity and rearrange as soon as possible.
- For personal safety reasons, my whereabouts will be shared with my next of kin.
- If you have any compliments, concerns or complaints about my service I would be only too happy to hear from you. If there are any issues, we can discuss these together and work to resolve them at the earliest opportunity – my aim is to make you happy.
Costs:
The first half hour visit is free. During this time, we can talk about your individual needs, and decide if my services are suitable for you. I will provide an agreement that outlines what we have discussed.
Once an agreement has been reached, the following costs will apply:
- £17.00 per hour
- £0.45p per mile is chargeable for any outings during the visit
- Clients are responsible for all costs associated with outings including refreshments/meals or other travel methods to venue
I would request that 48 hours’ notice is given to cancel a visit otherwise 50% will be payable at the next visit. The hourly rate is subject to review on an annual basis from the agreement start date.
Note: For new customers, if 4 sessions are booked and paid for in advance within a 6 week period, you will receive a 10% discount on the overall price.
